As a Support Executive at BM ISP, you will be the frontline of our customer service, ensuring our clients experience fast, reliable FTTH internet with minimal disruptions. You will handle customer inquiries via phone, WhatsApp, and email, troubleshoot technical issues, and assist with billing and payment processes. Your role will involve coordinating with field teams for installations and maintenance, ensuring quick resolution of issues, and maintaining high customer satisfaction. You will also contribute to feedback collection to improve our services. Key Responsibilities:

• Respond promptly to customer inquiries via WhatsApp (tel:+8801771949542), phone (tel:01675385002), and email (mailto:support@bmisp.net).
• Troubleshoot connectivity issues, guiding customers to restart routers/ONU devices or use tools like Google Fiber Speed Test.
• Assist customers with bKash (tel:01620421643), Nagad/Rocket (tel:01771949542), and cash payment processes, ensuring accurate CID/PPPoE username references.
• Coordinate with field teams to schedule FTTH installations (within 1-2 days) and maintenance.
• Collect customer feedback via https://forms.gle/3MXYEFHprafWHvLZ7 to enhance service quality.
• Document and escalate complex issues to the Support Manager. Qualifications:
• High school diploma or equivalent; a degree or certification in IT/telecommunications is a plus.
• 1+ years of experience in customer support, preferably in an ISP or technical environment.
• Excellent communication and problem-solving skills.
• Basic knowledge of networking equipment (e.g., XPON ONU, WiFi routers) and FTTH technology.
• Ability to work flexible hours, including 10:00 AM – 10:00 PM shifts. How to Apply: Submit your resume and cover letter to mailto:enam@bmisp.net with the subject “Support Executive Application.” Applications are accepted until July 31, 2025.

Existing Role (Retained): Job Title: Support Manager Job Description: As a Support Manager at BM ISP, you will lead our customer support team to ensure top-notch service delivery, aligning with our 24/7 support commitment. Your role will involve overseeing technical support operations, managing customer inquiries via phone, WhatsApp, and email, and ensuring quick resolution of connectivity issues. You will coordinate with field teams for installations and maintenance, train support staff, and maintain customer satisfaction through proactive communication. Additionally, you will handle escalated issues, monitor service quality, and contribute to improving our support processes. Key Responsibilities:

• Manage and mentor a team of support staff to deliver excellent customer service.
• Respond to customer inquiries via WhatsApp (tel:+8801771949542), phone (tel:01675385002), and email (mailto:support@bmisp.net).
• Oversee FTTH installation schedules (1-2 days) and coordinate with field teams.
• Troubleshoot technical issues, including slow internet, using tools like Google Fiber Speed Test.
• Ensure compliance with billing processes, including bKash, Nagad, and Rocket payments.
• Provide feedback to improve services via https://forms.gle/3MXYEFHprafWHvLZ7. Qualifications:
• Bachelor’s degree or equivalent experience in IT, telecommunications, or related field.
• 2+ years of experience in customer support or technical operations, preferably in an ISP.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with FTTH technology and networking equipment (e.g., XPON ONU, WiFi routers).
• Availability to work flexible hours, including 10:00 AM – 10:00 PM shifts. How to Apply: Submit your resume and cover letter to mailto:enam@bmisp.net with the subject “Support Manager Application.” Applications are accepted until July 31, 2025.