ISP Website Privacy Policy
Effective Date: January 2025
1. Introduction
Welcome to BM ISP. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines our practices concerning the collection, use, and protection of personal information for all users of our internet services and visitors to our website (www.bmisp.net).
By using our services, you agree to the collection and use of information by this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our services to you.
Personal Identification Information: This includes any information that can be used to identify you directly. When you register for our services, we collect your full name, National ID (NID) number, physical address (for installation and billing), email address, and primary contact number.
Payment and Billing Information: To process payments will in advanced choosing a billing cycles for automatic enabled, we collect billing details, which may include credit/debit card information, bank account details, or mobile financial service (MFS) bKash, Nagad, Rocket etc. information. This data is securely processed by our payment partners.
Technical and Usage Data: We automatically collect information related to your use of our service. This includes:
Log Data: IP address assigned to you, connection timestamps, data consumption (volume of data transferred), and device MAC address.
Website Data: Information on how you interact with our website, such as your browser type, browser version, the pages you visit, the time and date of your visit, and time spent on those pages.
Communications Data: When you contact our support team via email, phone, or our website, we may keep a record of that communication to resolve issues and for quality assurance.
3. How We Use Your Information
The information we collect is used for the following purposes:
To Provide and Maintain Our Service: To set up your account, provide internet connectivity, manage your subscription, and ensure network performance and security.
To Manage Your Account: To process transactions, send invoices, and notify you about your account status.
For Customer Support: To respond to your inquiries, troubleshoot technical issues, and provide you with the support you need.
To Improve Our Services: To understand how our services are used, diagnose technical problems, and develop new features and offerings.
For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes in Bangladesh, such as requests from law enforcement or regulatory bodies like the BTRC.
For Communication: To send you important notices regarding your service, such as planned maintenance, policy updates, or billing reminders. We may also send you marketing communications, which you can opt out of at any time.
4. Data Sharing and Disclosure
We value your privacy and do not sell your data to third parties. We may disclose your information only in the following limited circumstances:
Third-Party Service Providers: We may share information with trusted partners who perform essential services on our behalf, such as payment processing, data analysis, or customer support. These partners are obligated to protect your data and are not permitted to use it for any other purpose.
Legal Obligations: We may be required to disclose your information to comply with a subpoena, court order, government request, or other legal requirements.
To Protect Our Rights: We may disclose information when we believe it is necessary to protect the rights, property, or safety of BM ISP, our customers, or the public.
5. Data Security
We have implemented robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Data Protection Rights
As a user, you have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Request that we correct any inaccurate or incomplete information.
Erasure: Request that we delete your data, subject to certain legal obligations to retain it.
Object to Processing: Object to our processing of your data for marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations (for example, we are required to retain certain data by the BTRC).
8. Children’s Privacy
Our service is not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us: